A Digital Assistant is programmed to perform basic tasks and answer questions to help improve user satisfaction and increase business efficiencies. Now at your fingertips, you have the potential of Artificial Intelligence with Oracle Digital Assistant. Oracle has added AI voice commands to it which enable the users to interact with its business applications in an alternate way. voice commands are used to communicate with the applications for desired outcomes and actions.
Chatbots v/s Digital Assistants
Digital Assistants are far more intelligent than chatbots as chatbots tend to lose the context of a conversation. Chatbots can answer general questions whereas Digital Assistants can take care of completing a business task. Unlike chatbots, they can also remember the context of a conversation in a better way.
The important components of Oracle Digital Assistant (ODA) are as follows –
- It is structured with Artificial Intelligence and Natural Language Processing.
- ODA can be connected to ERP and SaaS systems through APIs.
- For FAQs, ODA uses question-and-answer skills.
- They are discovered through voice, chat mobile apps, and websites.
- To acquire structured information, forms are provided by instant apps.
- Built-in analytics are also provided through insights.
Digital Assistants help in forecasting, providing consistent service, and also cut down on operational costs. They are designed to handle high volume of work and are also available 24/7. They follow a friendly script, record the results and then confirms the solution. They are also trained to take off the workload from the staff for simple, moderate and repetitive tasks. In 2018, it has cost $1.3 trillion to support 265 billion requests through chatbots. Up to 30% of this can be saved through Digital Assistants. By the end of 2020, Digital Assistants will be used by 80% of the organizations and by 2025, AI will be present in all the applications.
Highlights of ODA (Oracle Digital Assistant)
- On the basis of established processes and updated information, the digital assistant initiate interaction with the users.
- It also handles situations which the assistant has not yet been trained for with the capabilities of live agent handoff.
- They have multi-purpose skills depending on the connected backend system.
- While staying within the flow of conversation, they can leverage existing app functionality and capture structured data.
- No programming and code development is required to build the assistant, they can simply be built through decorative tools and visuals.
- To automate the common inquiries, you can import the established FAQs and enhance its skills.
- For a better user experience, there are dashboards and built-in analytics offering insights into conversational bottlenecks.
- The assistant also self learns using the analytics while maintaining integrity of the data, to enhance its capabilities.
Artificial Intelligence is applied by Digital Assistant by deeply analysing custom machine learning algorithms, natural language processing and natural language understanding. The combination of these algorithms makes the Oracle Digital Assistant to learn to act on behalf of the user, produce logical forms and understand a natural conversation by the user. There is no coding or programming required for enabling voice solutions and integrating with business processes and human agent work flows.
The Oracle Digital Assistant is designed to bring conversational Artificial Intelligence to the applications by analysing domain specific and enterprise specific vocabulary. This kind of training is not given to the open and consumer-oriented domain models. ODA makes user and voice interactions more expressive, making it the only enterprise digital assistant in the market which process complex queries. From all the available enterprise applications, such as ERP, CRM and HR systems, it can also derive intelligence to respond to the request in the same context.
To Conclude
It is easier to train and build a Digital Assistant on the Oracle platform without the need of an AI specialist or a data scientist. The assistant can be available in the form of voice, web chat, mobile application or even your website. For the end user, ODA makes sure that the conversational experience is seamless with its wide range of features. It takes the load off your employees and integrates with your current system easily. It provides actionable services using the backend systems by following standard languages and protocols. You do not need any special set of skills to get moving with it.
About SynergyTop
SynergyTop offers expert services in the development, implementation, migration/upgrade, and maintenance of Oracle Commerce Cloud and Oracle ATG platforms.
Write to us at contact@synergytop.com if you want to enable Oracle Digital Assistant on your platform.
Get a deep understanding of Oracle Commerce cloud in our blog – https://synergytop.com/blog/blog/understanding-oracle-commerce-cloud/
Also, read the inside story of On-premise to OCC migration – https://synergytop.com/blog/blog/oracle-commerce-on-premise-to-occ-migration-inside-story/.
