Our client offers its end-users a unified portal for offering optical lenses. The portal allows placing replacement orders by scanning a barcode, a drop-down list, and a grid system for placing orders. A third-party delivery and distribution partner then fulfills the order.
Client’s Goals
Our client’s goal with this portal is to ensure a user-friendly experience that not only keeps current customers satisfied but also invites new customers.
Another goal that this stock ordering portal aims to serve is to ensure a proper flow of information from customers to the delivery partner.
The delivery partner needs to know what orders have been placed for fulfillment. And customers should be told the availability or otherwise of stock so that they get their complete orders.
The Challenge
Though our client had an existing stock ordering portal, they were unable to drive the required results due to the following challenges:
The stock ordering portal was built on WordPress and the same platform was continued.
The solution
To help our client achieve their goal of impeccable customer service and overcome technical challenges, our team of WordPress eCommerce developers, delivered the following set of solutions:
The results
Our team of WordPress developers delivered the entire revamped solution within budget and on time. Now our client’s portal has the required set of functionalities as well as an optimal user experience.
You can check out the portal right here.
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